Privacy Policy
Last update: July 10, 2021
Effective from: July 10, 2021
Introduction
Welcome for using the games and service provided by Acing
Surplus (HongKong) Limited (hereinafter "the Company",
"we", or "us"). We place heavy emphasis on protecting the
privacy information of our users, and we are collecting information for the
sake of providing better service to all users. We strictly comply with laws and
statutes when collecting user information
, and uphold a principle that the collection will be proper, legal, and out of
necessity; so as to provide safer and more reliable service to you with minimal
collection and usage of user privacy information.
Through this Privacy Policy, we will explain in details how will we collect, use, store, and share your personal information when you use our products or services; and your relevant rights and etc. This Privacy Policy is part of the License and Service Agreement.
This Privacy Policy is closely relevant to your rights when using our products and services, we hope that you will read it carefully, so as to understand the further details of the personal information handling rules like personal information types, usage, relations, and etc. You shall especially read the terms in bold/in bold and underlined with special emphasis, and shall understand and agree to them in full before using the products and services. Please be aware that we will check and update our policies from time to time, and the associated measures will be changed accordingly.
This Privacy Policy will help you understand the following contents:
1. Information that we collect
2. How do we use information
3. How do we manage your personal information
4. Information storage
5. How do we protect your personal information
6. How do we share, transfer, or reveal your personal information
7. Cookies, web beacons, and relevant technologies
8. Protecting minors/children
9. Changes
10. Independent third-parties
11. Contacting us
1. Information that we collect
When you use our products or services, we will collect, store, and use the following information related to you based on your authorization to provide the associated game features, to optimize your experience, and to protect the safety of your account. If you do not provide certain information, you may not be able to become our user, not be able to use certain features that we provide, or certain services may not perform as they are intended.
1.1 Account registration information
1.1.1 To effectively identify your account, and to mark you as the user for the game account, we will collect the name that you have filled-in, the avatar that you have uploaded, and the email that you have provided when you register for the account.
1.1.2 If you login to the Games using a third-party account as a game account, we will collect its unique identifier, name and avatar to save your login information, so that you may manage your authorizations with convenience, and login on different devices with convenience. When you use third-party accounts, please read the License and Service Agreement and the Privacy Policy of the corresponding third-party carefully.
1.2 Logs or system identifying information
1.2.1 When you use the Gaming Services, we will collect information from your game logs, including login logs, item logs, match information, friend records, visited contents, time and length of play, and etc. This is to allow you to check your game historical records on the client; and also for game operation statistical analysis, for customer service to handle complaint, for other game security analysis, and for improving your gaming experience.
1.2.2 To ensure that you may use our services normally, to maintain the normal operation of the basic feature of the Games, to optimize the specs of the gaming products, to improve your gaming experience, and to ensure the safety of your account; we will collect your device name, device type and version, system version, app ID, and other information.
1.2.3 To identify user devices, to ensure network operation safety, to improve game compatibility, and to improve user experience; when you login to the Games on mobile devices, we will collect parameters like the model of your device, system type, system version, device screen size, and etc.
1.2.4 To ensure the safety of your game account, and to create a fair, healthy, and safe gaming environment; we will collect game identity information, progress, game crash logs, and other information of you to detect pirated versions, to scan for hacks, to prevent cheats, and etc.
1.3 Recharge and spending information
1.3.1 When you use the spending features in the Games or the services, we will collect your recharge logs, spending logs, and etc. to inquire your trade logs, and at the same time to protect the safety of your virtual goods at our best ability. Recharge logs and spending logs are sensitive information, the collection of the aforementioned information is essential for realizing the spending features of the Games; transactions cannot be completed otherwise.
1.4 Information needed for realizing specific product features or services
1.4.1 If you want to show your gaming status (specifically including but not limited to your login status, match information/status, achievement information, and etc.), we will use your friend relations, your operating information in the Games, and your gaming status that we have collected based on your authorization, and show them to you, other users, or your friends. We will provide you the relevant rights based on the specific situation of the game products, so as to allow you to make configurations to show or hide the aforementioned information.
1.4.2 If you wish to interact with other users by audio or video, participate in live streams, or share your gaming screen; after your authorization, the Games will access your microphone, camera, photos, and media contents to provide features like voice chat, interactive live stream, share, and etc.
1.4.3 If you wish to interact with nearby players; after your authorization, we will collect your geolocational information through you IP address, GPS, WiFi, or etc. to find nearby players for matching up, teaming up, and etc. Geolocational information is sensitive information, refusing to provide the information will only prevent you from interacting with nearby players, and will not affect your normal use of other features of the Games. You can cancel your authorization for providing your geolocational information at any time.
1.4.4 To allow the games to run faster, and to reduce users' data usage, some of our games or services will require your authorization to access storage space.
1.5 Information shared by users
1.5.1 When you interact with other players in the Games through text, images, audio, video, or other methods, we may collect and store the aforementioned content that you have sent to filter obscenities, violence, abuses, malicious ads, and other inappropriate content to purify the gaming environment and maintain a healthy web environment.
1.5.2 Information that you upload or store, including content that you have shared, and the original data information that they contain (e.g. a shared information containing your current or previous geo-location that you or others have uploaded, geo-tagging information contained in a photo that you or others have shared).
1.5.3 Information that you have provided to our customer service or that you have provided for joining our events, for letting us better provide quality service to you.
1.5.4 Your information shared by other users.
1.5.5 If you do not wish us to collect or store information that you actively share, please contact us. We will delete and hide the aforementioned information.
2. How do we use information
With strict compliance to laws and statutes, and in accordance to this Privacy Policy and the License and Service Agreement, we use the collected information to provide better service to you.
2.1 We will use your personal information in the following scope and for the following purposes:
2.1.1 To ensure the safety of products and services that we provide to you; through user verification, customer service, safety precautions, fraud checks, and storages and backups when we provide services.
2.1.2 To provide different features and services, including basic game features, player interaction features, spending features, and etc.
2.1.3. To help us optimize our products and improve service quality. We will analyze the operation of our products based on your frequency of use, situations, error information, spec information and etc., so as to ensure service safety, optimize our products, and improve our service quality. We will not combine the information stored in analytical software with personal feature information that you have provided.
2.1.4 To better understand how do you connect and use our services, so as to give targeted responses to your personal requests; e.g. language settings, location settings, personalized help service and tips, or for making other responds to you or other users.
2.1.5 To invite you to join surveys for our products and services.
2.1.6 We may analyze your Game Data to understand your preferences, and may share your preferences and related essential information with out other products or services. This is to help us to better display content that may be of interest to you in our other product or services.
2.1.7 To provide advertisements that are more related to you in place of general advertisements.
2.2 Your geolocational information and your recharge and spending logs are your personal sensitive information. We will not share or use your personal sensitive information except for validating your personal identity, for safety needs, or when obligated to do so by laws and statutes.
2.3 Except when you use third-party accounts to login to the
Games, we will not actively ask for your personal information from
third-parties.
If we have to collect research information for the Games from third-party
research organizations in the future to help us to improve the game products
and to provide personalized services for business development, we shall
strictly comply to the relevant laws and statutes, require the third-party to
acquire your agreement to do so, and require the third-party to ensure the
legality of the information they provide.
2.4 If the purpose or method of collecting your personal information based on this Privacy Policy have changed, or if the use of the information exceeds the scope of direct use or reasonably related use, we will inform you in a timely manner to acquire your re-authorization before collecting or using your personal information, through means like webpage tips, interactions, website announcements, notifications to read, and etc.
3. How do we manage your personal information
During when you use our products or services, we might provide controls settings to you based on the actual situation of the game product to let you access, inquire, correct, or delete your personal information; or for you to revoke the relevant authorizations. You may do so by referencing to the general guides of the corresponding game products, or by following the guides in this Privacy Policy. In addition, we have also setup complaint and reporting channels; your opinions will be handled in a timely manner.
3.1 Accessing your personal information
You may access and view your personal information anytime.
3.2 Correcting your personal information
3.2.1 When you discover that we have wrongly processed your personal information, or if you need to make modifications or provide additional information, you may make the modifications on the corresponding product pages, or contact us to request us to make corrections.
3.2.1 Please be aware that your game account name is an important online identity mark for you. For the sake safety and account identification, it cannot be changed after registration.
3.3 Deleting your personal information
3.3.1 Under the following circumstances, you may require us to delete your personal information. Please contact us through the methods listed in this Privacy Policy. You may also delete your personal information by deleting your account:
(1) When we have handled your personal information in a manner that violates the laws and statutes;
(2) When we have collected or used your personal information without your agreement;
(3) When we have handled your personal information in a manner that violates the agreements with you;
(4) When you no longer use our products or services, or when you have deleted your account;
3.3.2 After you have deleted or after we have helped you to delete the relevant information, we may not be able to immediately delete the corresponding information from backup systems due to applicable laws and statutes or security technologies. However we will take reasonable measures to anonymize your personal information, or irrevocably cancel the access right to it for all of our employees and for all authorized third-parties (if applicable); at the same time we will also safely store the relevant information.
3.3.3 Please be aware that the following personal information is basic information needed for our products and services. You cannot require it to be independently deleted without deleting your account. You may request them to be modified if there are errors or changes. If you insist the following information to be deleted, you can delete your account.
(1) Information that you filled-in when you complete the registration of the account.
(2) Your relevant virtual wealth information collected in transactions (limited to transaction logs, virtual currencies, virtual transactions, game redeem codes). This is due to such information being the root for determining liability when conflict arises in subsequent services.
(3) The communication/chat logs and content that we have stored from when you used our customer service, and your the method of contact that you have provided when doing so. This is due to such information being the basic proof of us having provided specific customer services to you, and such information being essential information for providing subsequent services.
3.4 Modifying the scope of your authorizations
For the authorizations that you have given for the collection of specific personal information for realizing specific game product features or services (e.g. authorizing the collection of geolocational information for the sake of interacting with nearby players), you may change their scopes according to your actual needs.
The scope for accessing, editing, and deleting personal information depends on the actual service that you use, and the settings of the mobile device. Please refer to the relevant instructions for mobile device settings.
3.5 Deleting accounts
3.5.1 You may delete your account if you no longer use our products or services. You can raise an account delete request to us through the contact method at the end of this Privacy Policy. When you raise the request, you should provide us your complete and accurate account registration information (including but not limited to account registration information), spend all virtual currencies in the account or on the characters in the account, and unlink account password protection measures. After we have verified your identity and approved that you have met all of the aforementioned conditions, we will delete your account in compliance to the relevant laws and statutes.
3.5.2 After your account has been deleted, we will delete all your personal information or anonymize it. All content, information, logs under the account will be deleted or anonymized, and you will no longer be able to search, access, obtain, or continue to use and retrieve them; you will also have no right to request us to retrieve them (except otherwise requested by laws and statutes or by regulation authorities).
3.5.3 After an account has been deleted, we have the right to no longer provide any services related to the account to you.
3.5.4 Your act for applying for your account to be deleted indicates that you have willingly given up the gains under the account. Before you deleting the account, please ensure that the transactions under the account have been completed, so as to avoid unnecessary losses caused by the inability to login to the account after its deletion. You shall bear all inconvenience or adverse results from deleting the account.
3.3.5 We have the right to terminate the account delete application if there are rights and ownership conflicts during the process.
3.5.6 After canceling an account delete application, there will be a seven (7) days interval before you can apply to delete the account again.
3.5.7 Please understand and be aware that if your are an user that has entered the Games with third-party accounts, we have no rights to delete your third-party accounts. If you have to delete third-party accounts, please do so following the delete instructions for those third-party accounts. We do not involve in the process of deleting third-party accounts, and we do not promise or guarantee if third-party accounts would be deleted or not.
4. Information storage
4.1 We will store your information through safe methods, including using local storages (e.g. caching data through apps), databases, and server logs.
4.2 During when you use our products and/or services, we will continue to store users' personal information in accordance to the standards required by the relevant laws.
4.3 Under normal circumstances, we will only store your personal information for as long as required to provide service, or when laws and statutes require us to do so. We promise that the data storage duration will be as long as the duration essential for realizing our products and/or services, which will normally be no less than 180 days. If there are otherwise requirements by relevant laws, we shall follow these requirements. After the aforementioned duration, we will delete or anonymize your relevant information.
5. How do we protect your personal information
5.1 We strive to protect users' information safety, to prevent the leak, loss, improper use, unauthorized access, unauthorized disclosure, and etc. of information. To ensure users' personal information to be protected at a reasonable safety level, we use multi-faceted security measures including technical protection measures, management and control systems, security system protection, and etc.
5.2 We apply multiple technical measures to protect the safety of your personal information, including but not limited to firewalls, encryption (e.g. SSL), masking, de-identification, anonymization, access control, multi-factor authentication, and etc. We will also continue to enhance the safety of the software installed on your devices. For example, we will complete parts of information encryption locally on your device to strengthen safe transmissions; we will learn of the application information installed on your device and process information running on it to prevent viruses, trojans, and other malicious processes.
5.3 We will examine information collection, storage, and handling methods (including physical safety measures) to prevent unauthorized accesses.
5.4 We have setup specialized management systems, workflows and organizations to protect personal information safety. We only allow the employees, contractors, and agents to access personal information if they need to have knowledge of it to process it, and they shall strictly fulfil non-disclosure obligations. If they did not fulfil these obligations, they may be held liable or have their relations with us terminated.
5.5 Except for essential account verification, the personal information that we have collected will be anonymized and de-identified to prevent anyone (including third-parties collaborating with us) from identifying your personal identity, so as to protect your privacy.
5.6 Please understand that the internet is not an absolutely
safe environment. Problems out of our scope of control may arise on the system
and communication network that you use to connect to our services. We suggest
that you take sufficient care to protecting your personal information when
using our products or services, and we will also provide multiple safety
features to help you protect your personal information safety. Unless
explicitly requested by us, we strongly suggest that you do not send personal
messages to any others. Please use a complex password to help us ensure the
safety of your account.
If we have explicitly required you to send your personal information through
means like email when you request for specific service needs, we will follow
the requirements of this Privacy Policy to apply reasonable and feasible
measures to protect the personal information that you send.
5.7 If personal information leak or other safety incidents happens, e.g. when our physical, technological, or management protection facilities are destroyed and causes information to be accessed, publicly disclosed, tampered with, or damaged; we will activate contingency plans to prevent the situation from extending. After the safety incident, we will inform you of the basic situation, the measures and remedies that we have taken or will take, and responses that we suggest you to take through announcements, push notifications, email, or other means. If it is difficult to inform you individually, we will publish warnings through announcements or other means.
6. 6. How do we share, transfer, or reveal your personal information
6.1 For the time being, except in situations required by this Privacy Policy or the License and Service Agreement, we will not actively share, provide, or transfer your personal information to third-parties outside the company. If we have to share, provide, or transfer your personal information to third-parties outside of the company; or if you need us to share, provide, or transfer it to third-parties outside of the company; we will directly acquire your explicit consent for us to do so, or ensure that the third-parties have acquired the consent.
6.2 You agree that to improve services, we may remove your personal identifiers from your personal information and share it with our associated companies, partners, or third-party service providers, contractors or agents (e.g. communication service providers who represent us to send email or push notifications, or map service providers that provide location data for us; they may not be located in your jurisdiction) for the following uses:
6.2.1 For providing our services to you;
6.2.2. For realizing parts of the purposes in the "How do we use information" section;
6.2.3 For fulfilling our obligations and for exercising our rights in this Privacy Policy;
6.2.4 For learning, maintaining, and improving our services.
6.3 If we share your personal information with any of the aforementioned third-parties, we will protect the safety of your information and your privacy through measures like encryption, anonymization, de-identification, and etc.; we will also strive to ensure the third-parties to follow this Privacy Policy and other suitable non-disclosure and safety measures when using your personal information, so as to ensure the safety of your personal information.
6.4 Unless otherwise required by this Privacy Policy or the License and Service Agreement, we will not publicly disclose the personal information that we have collected. If we must publicly disclose it, we will inform you of the purpose of the disclosure, they types of information disclosed, and the sensitive information that may be involved; we will also acquire your explicit consent.
6.5 If there is transfer of personal information when we enter into acquisition, merger, liquidation, restructuring, and etc., we will require the company or organization who newly holds your personal information to continue fulfilling the responsibilities and obligations of this Privacy Policy. If the entity after the change has to change the purpose of using your personal information, we will require it to acquire your explicit consent beforehand.
6.6 Otherwise we will not transfer your personal information to any companies, organizations, or persons; except for the following situations:
6.6.1 We have acquired your explicit consent or authorization beforehand;
6.6.2 We must provide the information in compliance to the applicable laws and statutes, to legal proceeding requests, or to mandatory executive or judicial requests;
6.6.3 We are providing the information in accordance to the relevant agreements that we have entered with you (including electronic agreements that you have signed online and the relevant platform rules), or in accordance to agreements in other legal documents;
6.7 In compliance to the requirements of the relevant laws and statutes, we may collect, use, share, transfer, publicly disclose your personal information without your prior authorization and consent under the following situations:
6.7.1 The situation is directly related to national security, national defense security, or other national interests; or it is directly related to public safety, public health, the public's right to know, or other important public interests;
6.7.2 The situation is directly related to crime investigation, legal proceedings, administration of trials and judgements, and etc.;
6.7.3 When it is for protecting the life, property, or other important lawful interests of the owner of the personal information or other persons, yet it is difficult to acquire consent from the said person;
6.7.4 When you open your personal information to the society by yourself;
6.7.5 When it is essential for maintaining the safe and stable operation of the products or services provided; e.g. for discovering or handling product or service malfunctions;
6.7.6 When the personal information is collected through legally and publicly disclosed information, e.g. legal news, publicized government information, and other channels;
6.7.7 Other situations regulated by laws and statutes.
7. Cookies, web beacons, and relevant technologies
7.1 We or our third-party partners may use cookies, web beacons, or other related technologies to collect and use your information, and store the information as logs. We use our own cookies and web beacons for the purpose of providing more personalized user experience and services to you, and for the following purposes:
7.1.1 For remembering your account. For example: cookies and web beacons will help us to identify your user account; or can store your preferences or other information that you have provided us;
7.1.2 For analyzing how your usage of our services.
7.1.3 For optimizing advertisements. Cookies and web beacons will help us provide advertisements that are relevant to you based on your information instead of general advertisements.
7.2 When we use cookies and web beacons for the aforementioned purposes, we may also collect non-personal information through cookies and web beacons, and provide the information to advertisers or other partners after statistical processing; this is for analyzing how users use our service and for advertisement services.
7.3 Our products and services may have cookies and web beacons placed by advertisers or other partners. These cookies or web beacons may collect your relevant non-personal information for analyzing how you use the corresponding services, for sending advertisements that you may be interested, or for evaluating the effectiveness of the advertisement services. The collection and use of such information by these third-party cookies and web beacons is not restricted by this Privacy Policy, they are restricted by the corresponding users' privacy policy. We are not liable for third-party cookies or web beacons.
7.4 Mail and information push
When you use our service, we may use your information to send email or push notifications to your device. If you do not want to receive these information, you may follow the relevant tips from us to cancel subscription on the device.
7.5 Service related announcements
We may have to send service related announcements to you out of necessity (e.g. when a specific service has to be temporarily suspended due to system maintenance). You cannot cancel these service related, non-promotional announcements.
8. Protecting minors/children
8.1 We emphasize on protecting the personal information of minors, and continue to seek new methods to protect the personal information of minors. If you are a minor below 16 years old, or a child below 13 years old or their guardian, please pay special attention to this term.
8.2 If you are the legal guardian of a minor, please note if the minor under your custody only using the game services or providing their personal information after acquiring your authorization and consent.
8.3. Before we collect, use, transfer, or disclose the personal information of children, we will notify their guardian beforehand using the method of contact that the guardian had provided when they registered the account for the child, and will only collect, use, transfer, or disclose the personal information of the child after acquiring the guardian's consent. The guardian may reject or revoke their authorizations for us to collect, use, transfer, or disclose the personal information of the child, but the child may thus not be able to use certain features of our products in full. If the guardian rejects or revokes the authorization on personal information of the child that are basic information essential for running our products (name of the child, mobile device number, and device identification number), the child will not be able to use our products.
8.4 When our staff have to access personal information of children, they should have approval from the from the person-in-charge for protecting personal information of children, or the approval from management personnel that they have authorized; their access should be logged, and technical measures should be taken to prevent illegal duplicating or downloading of personal information of children.
8.5 We generally will not transfer personal information of children to third-parties; if we have to transfer it to third-parties, or appoint third-parties to process it, we will take measures compliant to laws and administrative regulations, including but not limited to evaluating the safety of the third-party. Unless required by law or administrative regulations, or unless we have agreement with you to do so, we will not disclose the personal information of the child.
8.6 When we stop operating products or services, we will immediately stop the acts of collection of personal information of children, delete the personal information of children that we hold, and inform the guardians of the children of the end of operation in a timely manner.
9. Changes
We may modify this Privacy Policy from time to time. When there are changes to the terms of this Privacy Policy. we will remind you of the changed Privacy Policy with version updates, using means like website announcements, notifications to read, pop-ups, and etc. Please read the content of the changed Privacy Policy carefully; when you continue to use the Games you imply that you agree us to collect, handle, and use your personal information following the guidelines of the updated Privacy Policy. If you do not agree to the contents after the change, we suggest that you stop using our products and services.
10. Independent third-parties
10.1 To realize specific features, our products or services may connect to or integrate third-party plugins, codes, or SDKs (Software Development Kit), link to third-party websites, or allow you to share specific content of our products or services to third-party websites or applications. Under such circumstances, we will not share the personal information that you have given us with the independent third-parties, but please be aware that independent third-parties may collect, use, store, and share your personal information on their own. The privacy policies of the third-parties will apply to their own acts of collecting, using, storing, and sharing your personal information; this Privacy Policy will not be applicable. Please read such privacy policies carefully, and contact the third-parties through their official websites if you have any queries. We are not liable for third-parties' acts of collecting, using, storing, and sharing your personal information and the consequences.
11. Contacting us
If you require us to manage, remove, delete, or have any other requests for your personal information; or if you have other complaint, suggestions, or questions regarding personal information of minors, please contact us using the following means:
email: service@acingfun.com
We will review your questions as soon as possible, and will reply within fifteen (15) working days after verifying your user information.
12. End User License Agreement (EULA)
Last updated: August 1, 2026
Welcome to [I Want to Cultivate Immortality: Tower Defense Rogue] (hereinafter referred to as "the Software"). This End User License Agreement (hereinafter referred to as "the Agreement") is a legal agreement between [ACING SURPLUS (HONG KONG) LIMITED] (hereinafter referred to as "we", "the Licensor") and you (hereinafter referred to as "the User" or "you") regarding the download, installation, use of the Software and its subscription services.
Please read the entire contents of this Agreement carefully, especially the clauses regarding subscription, automatic renewal, refunds, and limitations of liability. By clicking "Agree" or actually using the Software and subscription services, you indicate that you have fully understood and agreed to be bound by all aspects of this Agreement.
12- 1. License Grant
We grant you a limited, non-exclusive, non-transferable, and revocable license to install and use this software on any Apple iOS device you own or control, solely for your personal, non-commercial use. This license does not imply any transfer of ownership of this software to you.
12- 2. Restrictions on Use
You may not:
• (a) reverse engineer, decompile, deassemble, or attempt to obtain the source code of this software;
• (b) rent, lease, transfer, sell, distribute, or assign this software;
• (c) use this software for any illegal, fraudulent, or unauthorized purpose;
• (d) use this software to distribute any viruses, malware, or other harmful content;
• (e) interfere with or disrupt the proper functioning of this software in any way.
12-3. Subscription Service Description
This software offers two auto-renewing subscription options, as detailed below:
# 12-3.1 Subscription Types and Privileges (Rewards)
| Subscription Type | Subscription Period | Privilege/Reward Description |
|---------|---------|-------------|
| Cultivation Benefits Card | 1 week (7 days) | [Please list the Cultivation Benefits Card privileges in detail. During the validity period, you can receive 200 Immortal Jade, 1 Orange Breakthrough Box, 1000 Spirit Stones, and cultivation privileges daily.] |
| Growth Privilege Card | 1 month (30 days) | [Please list the Growth Privilege Card privileges in detail. During the validity period, you can receive 100 Immortal Jade, 5 Soul Jade Scrolls, 5 Equipment Scrolls, +2000 Realm Suppression Resistance, and enhancement privileges daily.] |
> Note: Subscription privileges (rewards) are only available during the subscription validity period. If your subscription expires without renewal, your privileges will automatically terminate, and any earned rewards (if any) may be retained or expire according to the app's internal rules.
# 12-3.2 Subscription Pricing
• Cultivation Benefits Card: $6.99/week
• Growth Privilege Card: $12.99/month
(Prices are subject to change as displayed on the Apple App Store at the time of purchase. We reserve the right to adjust prices with prior notice to users.)
# 12-3.3 Auto-Renewal Mechanism
• All subscriptions are auto-renewing subscriptions.
• Your subscription will automatically renew before the end of each subscription period [please specify the advance payment time, e.g., within 24 hours], unless you manually turn off auto-renewal in your Apple ID account settings at least 24 hours in advance before the end of the current subscription period.
• Renewal fees will be deducted from the payment method linked to your Apple ID.
# 12-3.4 Cancel Subscription
You can cancel your automatic renewal in the following ways:
1. Open Settings on your iPhone/iPad → Tap Your Apple ID at the top → Subscriptions;
2. Find the subscription for Your App Name;
3. Tap Cancel Subscription and confirm.
Please note: Cancellation must be completed at least 24 hours before the end of the current subscription period, otherwise the subscription fee for the current period will still be charged.
# 12-3.5 Refund
All subscription fees are processed through the Apple App Store payment system. Refund requests must be submitted directly to Apple, and Apple will decide whether to approve the refund based on its refund policy (usually available within 90 days of purchase). We cannot process subscription refunds directly for you.
12-4. Relationship with Apple
You acknowledge and agree that:
• This agreement is between you and us (the licensor), and is not related to Apple Inc.;
• We are solely responsible for the content of this software and its subscription services, and Apple assumes no obligation in this regard;
• For any complaints or questions, you should contact us first, not Apple.
12-5. Maintenance and Support
We will provide reasonable technical support services to subscribers as announced in the App or on the support page. Apple has no obligation to provide any maintenance or support services for this software.
If you have any questions, you can contact us through the following methods:
• Email: tanytang@acingame.com
• Support Page: http://www.acingame.com/
12-6. Ownership and Intellectual Property Rights
The intellectual property rights of this software and all its content (including but not limited to text, images, code, design, logos, sound effects, etc.) belong to us or the licensor. All rights not expressly granted to you in this Agreement are reserved by us.
You agree not to copy, modify, create derivative works from, or use any part of this software without authorization.
12-7. Disclaimer
This software is provided "as is" and "as available" without any warranties of any kind, express or implied.
To the fullest extent permitted by law, we make no warranty as to:
• (a) that this software will operate uninterruptedly, promptly, securely, or error-free;
• (b) that any errors in this software will be corrected;
• (c) that this software is suitable for your specific purpose.
12-8. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable in any event for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of or inability to use this software and subscription services, including, but not limited to, loss of profits, loss of data, damage to goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the foregoing limitation may not apply to you.
12-9. Termination
Acing Surplus (HongKong) Limited